Privacy Policy
Effective Date: June 16, 2026
At Appliance Repair Parma (“Company,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you provide when using our website, requesting service, contacting us by phone, email, text message, or otherwise interacting with our business.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
## Information We Collect
We may collect information that you voluntarily provide, including:
* Full name
* Phone number
* Email address
* Service address
* Billing information
* Appliance information
* Service request details
* Photos, videos, and documents related to service requests
* Any information submitted through contact forms, online scheduling forms, text messages, emails, or phone calls
## Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
* IP address
* Browser type
* Device information
* Operating system
* Pages visited
* Date and time of access
* Referring websites
* Website interaction data
This information helps us improve our website, services, and customer experience.
## Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar technologies to improve website functionality, analyze traffic, understand user behavior, and measure advertising effectiveness.
Users may disable cookies through their browser settings; however, certain features of the website may not function properly.
## How We Use Your Information
We may use your information to:
* Schedule and manage service appointments
* Provide appliance repair services
* Communicate regarding appointments and service requests
* Respond to customer inquiries
* Process payments
* Improve our website and services
* Maintain internal business records
* Comply with legal obligations
* Prevent fraud and unauthorized activity
## Service Requests and Appointment Scheduling
Information submitted through our website, by phone, email, or text message may be used to schedule, confirm, reschedule, and complete appliance repair appointments.
We may contact you regarding technician arrival times, scheduling updates, service recommendations, and customer support matters.
## SMS Communications
By providing your phone number to Appliance Repair Parma, you consent to receive service-related text messages, including:
* Appointment confirmations
* Appointment reminders
* Technician arrival notifications
* Scheduling updates
* Customer support communications
* Service follow-up messages
Message frequency may vary.
Message and data rates may apply.
You may opt out at any time by replying STOP.
For assistance, reply HELP or contact us directly.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
## Marketing Communications
From time to time, we may contact customers regarding promotions, discounts, seasonal maintenance recommendations, or service-related offers.
You may opt out of marketing communications at any time.
## Information Sharing and Disclosure
We do not sell, rent, lease, trade, or otherwise disclose personal information to third parties for marketing purposes.
We may share information only when necessary to:
* Complete requested services
* Process payments
* Operate our business
* Comply with legal requirements
* Protect our legal rights and interests
## Third-Party Service Providers
We may utilize trusted third-party providers to assist with business operations, including:
* Website hosting providers
* Payment processors
* Customer communication platforms
* Scheduling software
* Accounting software
* Analytics providers
* Advertising providers
Examples may include Google Analytics, Google Ads, Google Business Profile, Google Local Services Ads, Housecall Pro, QuickBooks, and related business service providers.
These providers may process information solely for business purposes and according to their own privacy policies.
## Payment Processing
[17.06.2026 15:13] Володислав Огайо: Payments may be processed through third-party payment processors.
Appliance Repair Parma does not store complete credit card information on its servers.
Payment information is handled by secure payment providers according to applicable security standards.
## Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
## Data Retention
We retain information only as long as necessary to:
* Provide services
* Maintain customer records
* Meet tax and accounting requirements
* Resolve disputes
* Comply with legal obligations
Retention periods may vary depending on the nature of the information and applicable legal requirements.
## Your Privacy Rights
Depending on your state of residence and applicable law, you may have certain rights regarding your personal information, including:
* Requesting access to your information
* Requesting corrections to inaccurate information
* Requesting deletion of certain information
* Requesting information about how your data is used
To submit a request, please contact us using the information provided below.
## Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or policies of external websites.
We encourage users to review the privacy policies of any third-party sites they visit.
## Children’s Privacy
Our services are intended for adults.
We do not knowingly collect personal information from children under the age of 13.
If we learn that personal information from a child has been collected, we will take reasonable steps to delete such information.
## Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time.
Changes will become effective immediately upon posting on this page.
Your continued use of our website or services constitutes acceptance of any updated Privacy Policy.
## Contact Information
appliance.repairparma@gmail.com
For questions regarding this Privacy Policy, please contact us using the information above.